Terms of service
These terms apply when you book with us, buy from us or use this website. They sit alongside our privacy notice.
Booking and consultations
Every prescription treatment begins with a face-to-face consultation with one of our independent nurse prescribers. A treatment is only agreed once a clinician has assessed you as suitable, and we may decline to treat where it would not be clinically appropriate.
Deposits and payment
Some appointments require a deposit to secure the time. Deposits are taken against the treatment cost and are shown clearly before you confirm. Card payments are handled by our payment provider; we never store your card details.
Changes and cancellations
Please give us as much notice as you can if you need to move or cancel. Late cancellations and missed appointments may mean a deposit is retained, because the time cannot usually be filled. The notice period that applies to your appointment is confirmed when you book.
Results and aftercare
Aesthetic results vary between individuals and cannot be guaranteed. Following the aftercare you are given matters to your outcome and your safety. Contact the clinic straight away if anything concerns you after a treatment.
Products
Skincare bought from us is supplied for your own use. Unopened products may be returned within 14 days; for hygiene reasons opened products cannot be returned unless faulty. Some products are only supplied after a consultation.
Using this website
The information here is general and is not a substitute for a consultation or medical advice. Content, images and treatment descriptions belong to the clinic and may not be reproduced without permission.
Your information
How we handle your personal and health information is set out separately in our privacy notice.
Complaints
If anything falls short, please tell the clinic first. We acknowledge complaints in writing and aim to resolve them promptly and openly.